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Frequently asked questions
SLA reference
| Priority | Response target | Resolution target | Available on |
|---|---|---|---|
| P1 — Production outage | 1 hour | 4 hours | Enterprise |
| P2 — Major feature degraded | 4 hours | 24 hours | Enterprise + Team |
| P3 — Minor issue / question | 24 hours | 5 business days | All plans |